*Fransolet Distributors (the company)
**Stockist (the client / salon / spa / clinic / beauty business)
By registering online and accepting the following Terms and Conditions, the stockist registered their professional beauty business to become a nonexclusive stockist of the brands and products distributed by Fransolet Distributors (Pty) Ltd.
The stockist is an independent company and is not a legal representative or agent of Fransolet Distributors for any purpose and shall have no right or authority over any of the company’s employees, services or products.
It is also understood that the stockist is a nonexclusive stockist of the brands and products distributed by Fransolet Distributors.
No exclusivity will be given to any stockist in any specific area, town or city i.e. more than one salon, spa, clinic or beauty business can stock products supplied by the company in one area, town or city.
All orders must be placed in writing via email to tanya@fransolet.co.za or WhatsApp to +27 (0) 82 332 0622. Telephonic orders must be followed up in writing, email or WhatsApp to reduce the risk of miscommunication. By placing an order either via WhatsApp or email, your company is financially liable for all stock ordered.
All orders placed will be invoiced within 24 hours from placing the order, however, technology can sometimes let one down, and should the stockist not receive an invoice within the 24 hours, the stockist should follow up. Should an order be urgent, the stockist should inform the company telephonically.
Invoices issued will only be valid for seven (7) working days from invoice date, and should payment not be made within this seven (7) day period, the invoice will automatically be cancelled, and a new order should be placed by the client, which would be re-invoiced.
As soon as full payment for the order reflects in the company’s bank account, the order will be processed and sent out by a courier company appointed by the company, utilising its economy service, unless otherwise arranged with your representative.
Only orders paid in full will be sent out, delivered or allowed to be collected. No orders can be or will be dispatched, delivered or allowed to be collected without full payment received in the company’s bank account.
Delivery time frames are dependent on the stock ordered, size of the order and the area to which the order is to be delivered to.
Orders can be processed within one (1) working day, however, it can also take up to fourteen (14) working days, therefore it is highly advisable that stockists plan ahead and not place orders on the last minute.
The company always maintains realistic inventory levels, but delays beyond the company’s control, e.g. customs delays do happen.
Should an out of stock situation arise, the company will communicate with the stockist as soon as possible.
The “out of stock” products on the order will be placed on back order and will be delivered as soon as the stock becomes available.
All cancellation of orders by the stockist shall be in writing. The stockist shall reimburse the company for any costs incurred by the company prior to the cancellation of the order. Fransolet Distributors reserves the right to charge a cancellation fee.
All orders are processed on a “payment on invoice” basis, i.e. full payment BEFORE DELIVERY. It is VERY IMPORTANT that the stockist use their salon name or invoice number as reference to ensure that the company allocate payments correctly.
All pricing is subject to change without prior notice and depends on various factors including the fluctuating rand /euro exchange rate. All prices EXCLUDE courier / delivery / insurance & VAT.
PLEASE NOTE: no orders will be delivered, can be collected or couriered without the company receiving full payment.
**The Company is not a registered credit provider in terms of the National Credit Act, 34 of 2005 and may therefore not supply products to Stockists on a credit basis.**
Fransolet Distributors’ office hours are Monday to Thursday 08:00 to 16:00 and on Fridays from 08:00 to 14:00.
All orders will be delivered by a courier company appointed by the company, utilising its economy service, unless otherwise arranged with your representative.
Should the stockist require same day, overnight or Saturday delivery, additional charges will be levied according to the courier surcharges. The company will advise the stockist of this cost in writing prior to dispatch, and this delivery service will only be used upon agreement and confirmation in writing from the stockist that the stockist accepts the courier charges for the special delivery.
The company will send a notice to the stockist when their order has been dispatched. Normal Delivery times are as follows:
Main / City centres takes 1-2 working days
Regional centres takes 2-3 working days
Outlying areas takes 4-5 working days
The company will send a notice to the stockist when their order is “Out on Delivery”. Should the parcel NOT be delivered by 1pm, should let the company know either via phone 087 820 7099 or email admin@fransolet.co.za, so that they can follow up with the courier to ensure delivery. If the company receive notice of non delivery from the stockist after 3pm, there is very little they can do.
The stockist must ensure that the delivery note is signed and a copy is retained as proof of receipt.
Upon delivery, the stockist should inspect the contents of the parcel to determine whether any item or items included in the parcel is in short supply, defective or damaged. Any shortages, defects or damages the stockist claims existed at the time of delivery, should be reported in writing to the company within 12 hours after delivery of the parcel.
Should the stockist have received any damaged or dented parcels from the courier, it is very important that it is clearly noted on the waybill / delivery note that the box or parcel is damaged. Failure to do so, will void any claims the stockist may have.
In the case of a damaged or dented delivery, the stockist should inspect the contents of the parcel as soon as possible to determine whether any item or items included in the parcel was damaged. If there were any damages to the contents of the parcel, the stockist should take a photo of said damages and email (tanya@fransolet.co.za) or WhatsApp (+27 (0) 82 332 0622) it to the company.
The company will, within 7 working days after receipt of such notice, investigate the claim of shortages, defects or damages and will inform stockist of its findings.
The company has a strict “No Return and No Refund Policy”, except for the following:
The above is only applicable to newly delivered orders.
In instances referred to above, the company reserves the right to assess the condition and age of returned goods prior to offering a return or exchange. No products will be exchanged or accepted as a return if there are any price labels or stickers or residue left on the product from the salon.
To maintain the company’s brands’ positioning and to avoid unnecessary price competition in areas, the company requests that the stockist adhere to the recommended retail price per treatment and retail products, or as close to it as possible.
Please ensure that the correct descriptions and wording accompany the treatment name, description and recommended price to maintain brand uniformity and avoid “false advertising”.
The stockist should make use of the products, treatments and brands logo/s and or artwork on their price lists, signage, marketing and advertisements. None of these designs, artwork, images, adverts, data or photos supplied to the stockist may be used to market or advertise any other services than those supplied to the stockist by the company.
Any images the stockist wants to use may be requested from the company.
All designs and artwork the stockist use from the company’s brands (images, logos, photos, etc.) should be double checked with the company for approval before going to print / publish. Failure to do so, might result in the stockists having to replace / take off any incorrect images, wording, names and logos.
Under no circumstances may the stockist sell any of the company’s products / brands on an Internet sales site, unless written consent is given by the company.
The stockist may promote the treatments, products and brands that they carry, on their website and social media by using that specific brand or range’s logo/s and or images.
Product knowledge and passion for our brands are critical to the brand’s success within the stockists’ establishment. It is imperative that the relevant brand training is completed before or together with the delivery of your order/s. Full product and treatment training can only be supplied once the stockist registered, placed an order and the order is paid in full.
A Test (Theoretical test and Practical) should be passed according to the company requirements before the stockist will be allowed to offer the treatment at their facility.
Full online training is available as well as in-person training sessions, held at the company’s office in Centurion, and all stockists and their staff are welcome to attend these sessions. Booking is essential, and cancellations should be made at least 24 hours prior to the training.
No on-site training is available, unless otherwise arranged with the company. Additional training and travel fees are applicable for offsite training.
We endeavor to offer the best possible service and training however, training can not always be free of charge, and some product training sessions does have charges due to product usage, etc. Please refer to the company’s price list for training fees.
It is MANDATORY that all the stockists’ staff attend a refresher training course once a year after they received full training. Refresher training sessions is extremely important and vital for the success of the brand in your business.
All information, technical data, instructions, images, photos, product and treatment documents, pricing, costing and technical instructions pertaining to the company’s products, brands and treatments are recognized by the stockist to be confidential and to be the property of the company. Those items shall always and for all purposes be held by the stockist in a confidential capacity and shall not, without the prior written consent of the company: 1. be disclosed by the stockist to any person, firm or corporation, excepting those salaried employees of the stockist who are required to utilize such items in connection with performing or receiving treatments or the sale and or marketing of such items, treatments or products during the term of the stockistship created by this Agreement or any extension thereof, or 2. be disclosed to any person, firm or corporation, or copied or used by the stockist, its employees or agents at any time following the expiration or termination of the stockistship created by this Agreement or any extension thereof.
The stockist shall indemnify and hold harmless the company, its directors, employees, agents, suppliers and manufacturers, from and against all losses, damages, claims, judgments, suits, liabilities, causes of action or expenses, including, but not limited to, reasonable legal fees, for injury to or death of any person or persons or loss or damage to or loss of use of property or other damages arising out of or about:
The provisions of this clause that are for the benefit of the company’s directors, employees, agents, suppliers and manufacturers, are an irrevocable stipulation for their benefit as third party beneficiaries of this Agreement.
This Agreement may be terminated immediately by the company under any of the following conditions:
Either party may voluntarily withdraw from this agreement pursuant to any of the occurrences listed below (1 to 4). Any such withdrawal shall be done in writing and shall have the effect of terminating the Agreement as of the close of business on that day.
The company shall be entitled to legal costs on attorney and client scale in enforcing its rights in terms of this Agreement.
Provided termination is not a result of a material breach, the parties agree to continue their co-operation to affect an orderly termination of their relationship.
Upon termination or withdrawal, the stockist shall have no right to order or receive any additional copies of the products and all the stockist’s rights and privileges granted hereunder shall immediately cease. Within 7 working days of termination or withdrawal, the stockist shall return all copies of any promotional materials, marketing literature, written information and reports pertaining to the products that may have been supplied by the company.
In the event of any violation by the stockist of any terms and provisions of this agreement, the company shall have the right, in addition to all other rights provided by law or this Agreement, to:
The parties consent to the jurisdiction of the Magistrate’s Court in terms of section 28 of the Magistrate’s Court Act of 1944 as amended for any action arising out of this Agreement. This clause shall be deemed to constitute the written consent, conferring jurisdiction upon the said court pursuant to section 45 of the Act, if legal action is taken.
Any dispute or claim arising out of or relating to this Agreement or the breach thereof may be settled by arbitration to be held in Pretoria, in accordance with the law in this jurisdiction. Judgment upon the award rendered by the arbitrators may be entered in any Court having jurisdiction thereof. The arbitrator shall be an attorney appointed by the Law Society of Gauteng.
This Agreement contains the entire understanding of the parties and there are no commitments, agreements, or understandings between the parties other than those expressly set forth herein. This agreement shall not be altered, waived, modified, or amended except in writing signed by the parties hereto and notarized.
By accepting the Terms and Conditions, the stockist agrees to adhere to all Terms and Conditions, and these Terms and Conditions will be binding in all transactions taking place between the company and the stockists. The Privacy Policy, Disclaimer and Logistics Terms will also be deemed binding between the company and the client, with regards to all sales and services.
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