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FRANSOLET DISTRIBUTORS LOGISTICS INFO

Deliveries

Once your order has been placed and payment has cleared, your order will be processed, and we will arrange with our courier partner to deliver your purchased items to the place and person of your choice.

Deliveries can take up to 5 to 7 business days.

Tracking of your order

Once your order has been dispatched, we will inform you via email and give you a tracking number to track your delivery.

Change of Address / Correct Delivery Addresses

We, unfortunately, cannot redirect your purchase once it has been dispatched, so please ensure that the address entered is the correct address.

Delivery Time Frames

Delivery periods are calculated based on business days only. 

Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. For, example, if you order something over the weekend or on a public holiday, the delivery period will only start running on the next business day.

If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.

If you want to order various products where some have a shorter delivery time than others, we advise that you order such products separately from the products requiring longer delivery times.

Delivery Delays / Out of Stock

Fransolet Distributors makes every effort to ensure that the information supplied on the Website is accurate and current. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.

Not all products are kept on our premises and in some instances, delivery may take longer to be delivered than other items in store. Should we anticipate delays with your order which exceed our usual delivery time frame (as per our T’s & C’s) we will be sure to keep you well-informed.

Returns

The company has a strict “No Return and No Refund Policy”. NO products may be returned or refunded, so please ensure you place the correct order.

Refunds

The company has a strict “No Return and No Refund Policy”. NO products may be returned or refunded, so please ensure you place the correct order.

Weekend and Public Holiday Orders

Orders made on a weekend or public holiday, will only be processed on the first working day after the weekend, subject to cleared payment.